Requested an oil change. Asked if the 9 Grease zerks would all be serviced, Mike Buckner said yes. I told Mike to add them specifically to the WO. He did. After it was returned to me I looked and they were not serviced! This has happened the last 3 times I brought it in for an oil change.
Brian O'Connor always provides excellent service. I've been coming to Huffines for years and Brian has done a great job of providing excellent service and building trust. I trust Brian to be upfront with me on recommended service options.
I went in for an oil change and told him about the cigarette lighter doesn't work to charge my phone! he didn't tell me he had to order the part . I went up there to see if the car was ready then he told me he had to order the part it will be here at 2:00 It was around 1:00 then . I told him I can't wait that long I had to be someplace , I told him you can fix it next time I come, He did apology to me . I got there at 9:30 - and didn't leave till after one. Someone should had told me that they had to order the part. . Then I would had known. Thank you
Skip was amazing and was quick to show us the vehicle we were inquiring about as well as features we didnt know it had. He took care of booking our upgrades to be installed and lined us up with a loaner car. Even though we were already familiar with the dealership he made sure we knew where to get parts and service for future needs. The hospitality was outstanding for the receptionist that changed the tv channel for my 3 kids, the salesman that offered them snacks and drinks, and everyone's patience. This is the 2nd car we have purchased here and plan to return again in the future. We have already passed on Skip's name and business card to neighbors looking to buy! Thanks again!
It was generally a good experience and I appreciated the frank and thoughtful conversations in regard to negotiations. We didn't waste a lot of time and Scott Spiegel was great to work with.I gave a score of 8 only because nothing is ever perfect!